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Employee
Employer
Contractual basis
Insurance and service packages
Continious support by Deutsche Dienstrad
Order process
Deutsche Dienstrad platform
Insurance cases
End of contract
Employee
Basics
Deutsche Dienstrad platform
Order process
Insurance and service packages
Insurance cases
End of contract
Bike dealer
Basics
Deutsche Dienstrad platform
Basis/Inspektion and Premium/FullService
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Help
Employee
Employer
Contractual basis
Insurance and service packages
Continious support by Deutsche Dienstrad
Order process
Deutsche Dienstrad platform
Insurance cases
End of contract
Employee
Basics
Deutsche Dienstrad platform
Order process
Insurance and service packages
Insurance cases
End of contract
Bike dealer
Basics
Deutsche Dienstrad platform
Basis/Inspektion and Premium/FullService
Employee
You are an employee and search for answers? Then you will find it here.
Basics
How long is the term of the contract?
What is the difference between a Dienstrad and a conventional bike?
Which bicycles can become a Dienstrad?
Is it allowed to use a Dienstrad for private purposes?
Why is a Dienstrad cheaper than a private purchase?
Can a Dienstrad be used to claim the distance allowance for journeys to work in the tax return?
How to calculate the individual savings?
Company car and Dienstrad - can both be used at the same time?
My preferred dealer is not yet a Deutsche Dienstrad Premium dealer. What can I do?
Does every bike dealer offer Dienstrad?
Can I lease a Dienstrad without an employer?
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Deutsche Dienstrad platform
How does the pickup take place at a stationary dealer?
I can't log in to the Dienstrad platform.
How can I register on the Deutsche Dienstrad platform?
My registration was rejected, what can I do now?
I accidentally rejected the registration criteria, what can I do?
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Order process
How can I get my dream bike?
How do I find premium dealers near me?
Is it possible to customize a Dienstrad?
What are "leasable accessories"?
Do I have to lease a lock?
What is the transfer contract?
When uploading the transfer agreement, are all pages required or is the last page with the signature sufficient?
My employer now works with Deutsche Dienstrad. How can I choose my dream bike?
How can I choose my dream bike online?
How do I receive the transfer contract?
I did not receive a pickup code
Can I exchange my bike?
My Dienstrad has to be ordered and delivered by the dealer. Do I have to pay the installments already?
Can I also sign my transfer agreement digitally?
How does the takeover take place at an online dealer?
Can I pay a deposit?
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Insurance and service packages
What does Dienstrad-Protect or fully comprehensive insurance mean?
What does "mobility guarantee" or "protection cover" mean?
What service options do I have for my Dienstrad?
When and where is a service, inspection or full service performed?
Is it possible to take out a service package at a later date?
What does basic service or inspection mean?
What does Premium Service or FullService mean?
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Insurance cases
How can I report an insurance claim?
My bicycle has been stolen. What do I have to do now?
I am leaving the company. What do I have to do now?
End of contract
What happens after the term?
Can I take over/purchase the bike at the end of the contract period?
What happens after the purchase offer for the Dienstrad is rejected?
How does the payment work after accepting the purchase offer for the Dienstrad?
Can I lease a new Dienstrad?
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