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Order process
Employer
Contractual basis
Insurance and service packages
Continious support by Deutsche Dienstrad
Order process
Deutsche Dienstrad platform
Insurance cases
End of contract
Employee
Basics
Deutsche Dienstrad platform
Order process
Insurance and service packages
Insurance cases
End of contract
Bike dealer
Basics
Deutsche Dienstrad platform
Basis/Inspektion and Premium/FullService
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Home
Employee
Order process
Employer
Contractual basis
Insurance and service packages
Continious support by Deutsche Dienstrad
Order process
Deutsche Dienstrad platform
Insurance cases
End of contract
Employee
Basics
Deutsche Dienstrad platform
Order process
Insurance and service packages
Insurance cases
End of contract
Bike dealer
Basics
Deutsche Dienstrad platform
Basis/Inspektion and Premium/FullService
Employee
You are an employee and search for answers? Then you will find it here.
Basics
How to calculate the individual savings?
How long is the term of the contract?
Can I lease a Dienstrad without an employer?
Does every bike dealer offer Dienstrad?
Company car and Dienstrad - can both be used at the same time?
Which bicycles can become a Dienstrad?
My preferred dealer is not yet a Deutsche Dienstrad Premium dealer. What can I do?
Is it allowed to use a Dienstrad for private purposes?
Why is a Dienstrad cheaper than a private purchase?
Can a Dienstrad be used to claim the distance allowance for journeys to work in the tax return?
What is the difference between a Dienstrad and a conventional bike?
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Deutsche Dienstrad platform
How can I register on the Deutsche Dienstrad platform?
How does the pickup take place at a stationary dealer?
My registration was rejected, what can I do now?
I accidentally rejected the registration criteria, what can I do?
I can't log in to the Dienstrad platform.
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Order process
How do I find premium dealers near me?
How can I choose my dream bike online?
How can I get my dream bike?
How does the takeover take place at an online dealer?
My employer now works with Deutsche Dienstrad. How can I choose my dream bike?
What is the transfer contract?
Is it possible to customize a Dienstrad?
Can I exchange my bike?
Can I pay a deposit?
My Dienstrad has to be ordered and delivered by the dealer. Do I have to pay the installments already?
Can I also sign my transfer agreement digitally?
Do I have to lease a lock?
I did not receive a pickup code
What are "leasable accessories"?
When uploading the transfer agreement, are all pages required or is the last page with the signature sufficient?
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Insurance and service packages
What does Dienstrad-Protect or fully comprehensive insurance mean?
What does "mobility guarantee" or "protection cover" mean?
What does Premium Service or FullService mean?
When and where is a service, inspection or full service performed?
Is it possible to take out a service package at a later date?
What does basic service or inspection mean?
What service options do I have for my Dienstrad?
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Insurance cases
How can I report an insurance claim?
I am leaving the company. What do I have to do now?
My bicycle has been stolen. What do I have to do now?
End of contract
How does the payment work after accepting the purchase offer for the Dienstrad?
How do I receive the transfer contract?
Can I take over/purchase the bike at the end of the contract period?
What happens after the purchase offer for the Dienstrad is rejected?
Can I lease a new Dienstrad?
What happens after the term?
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