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Order process

Employer

You are an employer and have questions? Then you are exactly right here.

Contractual basis

How long is the contract term?

How to calculate the individual savings?

Why is it possible that the conversion rate on the transfer contract does not match the value from the benefit calculator on the homepage?

Can an employer support employees with subsidies?

Can individual employees be subsidized individually?

What are the costs for the employer?

Can any employer offer Dienstrad?

What does "employees entitled to a Dienstrad" mean?

What must be entered in the salary statement?

What does the new 0.25% rule mean?

When is a Dienstrad completely tax-free?

Can more than one Dienstrad be obtained at the same time?

What is the lease agreement?

What are the tasks of a Dienstrad contact?

Is it allowed to use a Dienstrad for private purposes?

Does every bike shop offer Dienstrad?

Which bicycles can become a Dienstrad?

Company car and Dienstrad - can both be used at the same time?

What is the Leasing Framework Agreement?

What does " transfer confirmation" mean?

Are other people also allowed to use the Dienstrad?

What does "conversion rate" mean?

Entitled to input tax vs. non input tax deduction?

What must be observed in terms of care and maintenance?

Do discounted bicycles also qualify as Dienstrad?

If you multiply the monthly conversion rate by 36 months, you'll pay more than if you buy direct, right?

Why is a Dienstrad cheaper than a private purchase?

Are used bicycles also eligible as Dienstrad?

What is the difference between a Dienstrad and a conventional bicycle?

What does "leasing" mean?

Can a Dienstrad be used to claim the distance allowance for journeys to work in the tax return?

What is the service agreement?

What is deferred compensation?

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Insurance and service packages

What does Dienstrad Protect or fully comprehensive insurance mean?

What service options do I have for the Dienstrad?

When and where is the service, inspection or full service performed?

What does basic service or inspection mean?

Can a service package be taken out at a later date?

What does "mobility guarantee" or "protection cover" mean?

What does Premium Service or FullService mean?

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Continious support by Deutsche Dienstrad

How does Deutsche Dienstrad provide ongoing support after the introduction of the Dienstrad model?

How does Deutsche Dienstrad support the introduction of the Dienstrad model?

Order process

How does the order process work?

Is it possible to customize a Dienstrad?

What are "leasable accessories"?

Deutsche Dienstrad platform

How do I register on the Deutsche Dienstrad platform?

When can a Dienstrad be picked up after approval by the Dienstrad contact person in the company?

What is the digital Deutsche Dienstrad Plattform?

Who is responsible for customizing the Deutsche Dienstrad platform?

What does the Deutsche Dienstrad Plattform cost?

What are the hardware/software requirements for the Deutsche Dienstrad Platform?

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Insurance cases

What to do in case of an insurance claim?

What to do in case of a warranty claim?

What to do in case of a malfunction?

What happens in the event of incidents?

Is there a manufacturer's warranty on the Dienstrad?

What happens to the Dienstrad when the employment relationship ends?

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End of contract

How does the payment work after accepting the offer to purchase the Dienstrad?

Can employees take over the bike at the end of the contract period?

What happens after the term?

What happens after the purchase offer for the Dienstrad is rejected?