Employee
You are an employee and search for answers? Then you will find it here.
Basics
- How to calculate the individual savings?
- How long is the term of the contract?
- Can I lease a Dienstrad without an employer?
- Does every bike dealer offer Dienstrad?
- Company car and Dienstrad - can both be used at the same time?
- Which bicycles can become a Dienstrad?
- My preferred dealer is not yet a Deutsche Dienstrad Premium dealer. What can I do?
- Is it allowed to use a Dienstrad for private purposes?
- Why is a Dienstrad cheaper than a private purchase?
- Can a Dienstrad be used to claim the distance allowance for journeys to work in the tax return?
- What is the difference between a Dienstrad and a conventional bike?
Deutsche Dienstrad platform
Order process
- How do I find premium dealers near me?
- How can I choose my dream bike online?
- How can I get my dream bike?
- How does the takeover take place at an online dealer?
- My employer now works with Deutsche Dienstrad. How can I choose my dream bike?
- What is the transfer contract?
- Is it possible to customize a Dienstrad?
- Can I exchange my bike?
- Can I pay a deposit?
- My Dienstrad has to be ordered and delivered by the dealer. Do I have to pay the installments already?
- Can I also sign my transfer agreement digitally?
- Do I have to lease a lock?
- I did not receive a pickup code
- What are "leasable accessories"?
- When uploading the transfer agreement, are all pages required or is the last page with the signature sufficient?
Insurance and service packages
- What does Dienstrad-Protect or fully comprehensive insurance mean?
- What does "mobility guarantee" or "protection cover" mean?
- What does Premium Service or FullService mean?
- When and where is a service, inspection or full service performed?
- Is it possible to take out a service package at a later date?
- What does basic service or inspection mean?
- What service options do I have for my Dienstrad?
Insurance cases
End of contract
- How does the payment work after accepting the purchase offer for the Dienstrad?
- How do I receive the transfer contract?
- Can I take over/purchase the bike at the end of the contract period?
- What happens after the purchase offer for the Dienstrad is rejected?
- Can I lease a new Dienstrad?
- What happens after the term?